Click on the titles below to view answers.
[toggle title=”How big is Kangaroo Island?” (active=”yes|no”)]
Kangaroo Island is the 3rd largest island off of mainland Australia at its longest point the island is 150 kilometres and at its widest point is 55km. This makes it as large as Long Island New York or nine times the size of Singapore.
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[toggle title=”Can I see it in a day?” (active=”yes|no”)]
You can see SOME of it in a day, but you definitely need longer if you want to experience it properly. Our tours include a balance of the Kangaroo islands icons plus places of interest only a local could show you. To get a complete overview of the Island take many people do 2-3 different tours with us. Many first time guests visit for just one day and ultimately leave disappointed that they did not allow more time. If one day is all you have available we can guarantee one of our tours will show you more in one day that you will see on your own and definitely be a memorable experience – our tours meet all morning flights and connect with all evening departures.
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[toggle title=”What do most people want to experience?” (active=”yes|no”)]
With over 30 years of tour experience we find that most of our guests come to Kangaroo Island seeking similar experiences.
- Observe unique Australian wildlife in their natural habitat
- Learn about the natural history of the island
- Not be with the crowds and enjoy personal service
- Enjoy great guides in comfort and style
- Learn the history of the island
- Meet interesting other travellers and locals
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[toggle title=”How big are the planes which fly to Kangaroo Island?” (active=”yes|no”)]
Regional Express (REX) fly Saab 340’s (34 passenger twin engine turbo-prop) with a two pilots and a flight steward, beware of luggage limits at 15kg per person.
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[toggle title=”Can I take the ferry to the island and tour the same day?” (active=”yes|no”)]
Not unless you are taking a private tour. Time, distance and logistics mean than only those people travelling by air or who have spent the preceding night on the island will be able to join a tour that day.
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[toggle title=”Can I book a tour if I am on a cruise ship?” (active=”yes|no”)]
We strongly encourage you to make the most of your time at port by booking with us for your external on shore in Australia.
Kangaroo Island Tours acts in the capacity of an agent and as such are guided by our duty to the tour supplier. The providers of tour arrangements are independent contractors and are not acting as agents or representatives of any Cruiseliner or their associated companies. In no event shall Kangaroo Island Toursbe liable for any circumstances of participants not being able to dock to take part in a booked tour or experience.
We strongly recommend that all travellers who are travelling within Australia purchase travel insurance prior to travelling. This is to ensure that unfortunate instances and circumstances beyond control are covered for all participants concerned.
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[toggle title=”What happens if my tour is cancelled because of Force Majeure?” (active=”yes|no”)]
A Force Majeure means and includes any circumstances beyond the reasonable control of Kangaroo Island Tours. If Kangaroo Island Tours is affected by a Force Majeure event Kangaroo Island Tours and the supplier, shall notify the Client as soon as reasonably practicable of the nature and extent thereof.
Kangaroo Island Tours shall not be deemed to be in breach of this Agreement, or otherwise be liable to the Client, by reason of delay in performance or non-performance, of any of its obligations in this Agreement to the extent that any such delay or non-performance is due to a Force Majeure Event.
If Kangaroo Island Tours or its Suppliers are affected by a Force Majeure Event Kangaroo Island Tours will be entitled to, and may in Our sole and absolute discretion, vary or cancel the Tour, or any component part of the Tour. Payment of any refund by Kangaroo Island Tours to the Client as a result of the non-performance of any of Kangaroo Island Tours obligations due to a Force Majeure Event will remain at Our sole discretion. However, we will use our reasonable endeavours to reimburse You where possible.
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[toggle title=”Can you recommend an experience for me?” (active=”yes|no”)]
Yes – we have full day tours which can be selected independently or combined as part of a package. We operate these tours daily except for Christmas day and each provide some flexibility in terms of themes followed or topics interpreted, depending upon the interests of the group. You might note that some tour operators visit more locations in a day however we have chosen quality over quantity.
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[toggle title=”What is the age limit?” (active=”yes|no”)]
Minimum age for children on a share basis tour is 6 years old. If you have any children in your party under 6 years of age we recommend to take your tour on a private basis.
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[toggle title=”What is the group size of your tours?” (active=”yes|no”)]
Our minimum group size for scheduled daily share tours is 2 people and the maximum is 12. If we have more than 6 people on tour a second guide joins the tour so a maximum of 6 passengers to per 1 guide.
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[toggle title=”What is the difference between share and private tours?” (active=”yes|no”)]
Share tours are those where you will share your day with a small group. It means that the itinerary is set. Private tours allow you or your group to tour by yourself and the opportunity to design your itinerary to suit your interests. A higher price is charged for a private tour.
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[toggle title=”I have mobility difficulties can you arrange something for me?” (active=”yes|no”)]
We can accommodate most mobility difficulties; depending on the level of mobility it may be necessary to take your tour on a private charter basis and Occupational Health and Welfare legislation limits the total weight any one person can lift to 25kg (55 lb) so if substantial lifting is required an able bodied companion must accompany anyone requiring such assistance.
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[toggle title=”Do I need travel insurance?” (active=”yes|no”)]
We strongly recommend that all travellers who are travelling within Australia purchase travel insurance prior to travelling. This is to ensure that unfortunate instances and circumstances beyond control are covered for all participants concerned.
It is usual to purchase a travel insurance where you are from, in our experience, domestic travel insurance companies will provide a more appropriate service depending on your needs for every trip you are doing both domestic or international.
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[toggle title=”Is Kangaroo Island a good destination for children?” (active=”yes|no”)]
Children love Kangaroo Island! However experience has shown it is difficult to run a tour that entertains small children as well as an adult group seeking a natural history experience. As a result, if any children in your party are under 6 years it will be necessary to take your tour on a private charter basis. On private charter the length of the day can be adjusted and activities designed to include more child focused activities.
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[toggle title=”Can I book direct?” (active=”yes|no”)]
Yes you can book direct online on this website. Please refer to the booking terms and conditions.
Booking terms and conditions click here.
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[toggle title=”Can I also book accommodation and flights with you?” (active=”yes|no”)]
Please refer to the Money Back Guarantee section.
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[toggle title=”Do you have a cancellation policy?” (active=”yes|no”)]
Yes – our cancellation policy is:
a) If a cancellation is made more than 30 days prior to Tour departure the cancellation fee is 25% of the Tour price.
b) If a cancellation is made more than 14 days but less than 30 days prior to Tour departure the cancellation fee is 50% of the Tour price.
c) If a cancellation is made less than 14 days prior to Tour departure, or for a non-appearance to commence the Tour, the cancellation fee is 100% of the Tour price.
d) No refunds are payable for ‘change of mind’.
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[toggle title=”Do tours operate every day?” (active=”yes|no”)]
Tours operate every day of the year with the exception of Christmas Day.
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[toggle title=”What about luggage limits and storing excess if I fly to the Island?” (active=”yes|no”)]
Both Regional Express has luggage limits of 15kg per person. Excess can be stored for a fee per bag (multiple bags with a max 20kg per bag) with Regional Express. Once on the Island luggage is usually taken on board the tour vehicles for the arrival day and also departure day. Any larger bags can be stored securely at our office only two minutes from the airport if required.
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[toggle title=”I have special dietary needs – are you able to cater for me?” (active=”yes|no”)]
We have our own Chef on the team and he prides himself on being able to provide the same high level of dining experience regardless of your requirements. We regularly provide for vegan, no red meat, low fat, gluten free and kosher meals. What is of course important is clearly communicating your needs in advance – once we are out in the bush on tour there is a limit to how well we can dream up a special dietary solution on the spot!
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[toggle title=”What are the start and finish time of tours?” (active=”yes|no”)]
Depending upon logistics on the day we usually collect guests from accommodations and often then onto the airport. Generally accommodation pick-ups are around 8.45am and to the airport by 10.00am. At the end of the day we connect with the departure flights with a 6.00pm check-in or drop you where you are staying.
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[toggle title=”Given I have to prepay for my visit, how secure is my money?” (active=”yes|no”)]
To offer these services we have act in accordance with Australian consumer law. We maintain a dedicated trust (escrow) account where client money paid in advance is only transferred to our general account once services have been delivered. Thus should you have to cancel, subject to our cancellation policy, your funds are available to be refunded.
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